Being an international airline, Air Greenland naturally follows all valid agreements concerning passenger transport. You can read about them on this page.

You can also read further regarding the rights that you have as a passenger in our folder.

Air Greenland retains the right to make changes to the published schedules on all Air Greenland routes. For operational reasons changes may occur to confirmed itineraries. Air Greenland will use its best effort to give the best possible notice of any changes. Air Greenland retains the right to rebook to passengers to other routes and departure-times than confirmed on the itinerary.

In case of changes our passengers will be informed and offered alternative departure.

As of September 1st 2010 you must pay for your own lunch and dinner if your flight within Greenland or flight from Greenland to Iceland or Denmark is delayed or cancelled due to bad weather. Air Greenland will however, cover overnight accommodation, breakfast and taxies in such situations. It is important for Air Greenland to stress that these changes only apply when the delay or cancellation is caused by problems with the weather.

In case of cancellation or delays caused by technical problems, passengers travelling with Air Greenland will be given lunch and dinner vouchers.

Travellers on stretches in the areas under service contracts and travellers between a service contract area and a commercial area will still receive both lunch and dinner vouchers. The same applies to passengers travelling from Kastrup or Keflavik.

The background for this difference is that travellers within a service area have their expenses covered by the state (Greenland) and that flights from European airports are covered by the special EU regulations to which Iceland also subscribes.

We do not recompense costs in connection with planned interruptions or stopovers during the journey.

Service contract areas comprise the following towns and settlements:

Qaanaaq, Upernavik, Uummannaq, Ilulissat, Qasigiannguit, Aasiaat, Qaqortoq, Narsaq, Nanortalik, Tasiilaq, Ittoqqortoormiit and Qaarsut, Nerlerit Inaat and Kulusuk airports.

Air Greenland will no longer pay for overnight accommodation or meals in connection with delays or cancellations caused by natural disasters, apart from those costs Air Greenland is obliged to pay in accordance with EU regulations for passengers on flights from Denmark and Iceland.

As with other airlines, we do not cover accommodation costs when the delay is caused by force majeure (apart from the abovementioned) and circumstances beyond our control

We do not cover accommodation costs or offer rebooking/compensation in the case of delays to the destination or if a connection to another means of transport is missed. Air Greenland recommends all its passengers to take out “Missed Connection” travel insurance, e.g. with Europæiske Rejseforsikring.

Conditions of Carriage
Download Conditions of Carriage

Conditions of Contract
Download Conditions of Contract

Carriage will normally be subject to the rules of the Montreal Convention of 1999 with subsequent supplements and amendments, adapted for national legislation (for Denmark and Greenland this is the aviation law of 1960, chapter 9 with subsequent amendments) where the regulations usually limit the carrier's liability for personal injury and for loss or damage to baggage. Furthermore, current EU regulations will apply where they are relevant, or where Air Greenland voluntarily chooses to follow these.

Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 100.000 SDRs (1 SDR = approx. 9 DKK) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 (fifteen) days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16.000 SDRs (1 SDR = approx. 9 DKK).

Passenger delays
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4.694 SDRs (1 SDR = approx. 9 DKK).

Baggage delays
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1.131 SDRs (1 SDR = approx. 9 DKK).

Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1.131 SDRs (1 SDR = approx. 9 DKK). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within 7 (seven) days, and in the case of delay within 21 (twenty one) days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action
Any action in court to claim damages must be brought within 2 (two) years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Danish aviation law of 1960, chapter 9 with subsequent amendments.

The Washington Convention concerning handicraft work made from endangered species CITES:

CITES stands for "Convention on International Trade in Endangered Species of Wild Fauna and Flora". CITES has over 150 member countries and its purpose is to protect the endangered species of the world by controlling international trade. More than 4,800 species of animals and 25,000 species of plants are protected by CITES. About 30 of the animals and several plants are found in Greenland.

Appendix I:
Highly endangered species: Species/articles must not be exported. In Greenland this applies to the sperm whale, the Greenland whale, the humpback whale, the fin whale and the white tailed eagle.

Appendices II and III:
Endangered and locally endangered species: Species/articles may be exported as personal belongings (souvenirs) with a special CITES permit. In Greenland, this applies to articles made of white whale and minke whale from West Greenland, walrus and polar bear. A pre-printed CITES permit must accompany the item. The permit is available at place of purchase for the item.

Any product or part of a CITES species must have a CITES permit before it may be exported from Greenland by tourists and travellers and imported to other countries (e.g. USA or Denmark).

Trade or export of species of animals that are totally protected in Greenland (such as birds of prey) is forbidden - even if the animal is found dead. Export of parts of, or articles made of sperm whale ivory, bards from the Greenland whale, fin whale or humpback whale or any bird of prey from Greenland is forbidden.

Other, often-used materials which are not covered by the CITES convention may be exported freely for personal use. These include all species of seal (except walrus), caribou (reindeer), musk ox, sheep, mammoth (teeth), driftwood, soapstone and other stones and minerals. However, some countries have local bans on import of sealskin products. For more information, ask at the shop where you buy your souvenirs.

Without a CITES permit, you risk confiscation of your precious souvenir from Greenland.

A CITES permit is your guarantee that your souvenir comes from an animal that was caught in the wild by a Greenlandic hunter.